Shipping Policy

This policy explains how and when we deliver orders placed on mychaikarak.com. If anything is unclear, please contact us – we are happy to help.

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Processing time

Orders are processed within 2–3 business days (Monday to Friday, excluding UK bank holidays). During busy periods dispatch may take a little longer – if there is a significant delay we will contact you by email or phone.

Delivery costs

Delivery is charged by the total weight of your order and is always shown at checkout before you pay:

Order weight	Delivery cost	Typical order
Up to 2kg	£2.99	1–2 retail packs
2kg – 10kg	£4.99	Several packs or a box of 12 × 400g
10kg – 29kg	£14.00	Wholesale boxes of 850g packs, 5kg bulk bags
Over 29kg	£45.00	Large wholesale orders and vending machines

Tracking your order

Once your order has been dispatched you will receive a confirmation email with your tracking number. Tracking usually becomes active within 24–48 working hours.

Wholesale orders and vending machines

For large wholesale orders and tea vending machines we may contact you to confirm a convenient delivery date. You can also arrange wholesale orders directly on WhatsApp (+44 7861 576888).

Damaged or missing parcels

If your order arrives damaged, or has not arrived within 7 business days of dispatch, please contact us within 48 hours of delivery (or of noticing the delay) with your order number and photos of any damage. Please keep the packaging until the issue is resolved. We will arrange a replacement or refund in line with our Refund and Returns Policy.

Contact

Chai Karak LTD, 47 Taunton Rd, Balsall Heath, Birmingham B12 8AU · info@mychaikarak.com · +44 7861 576888